Domestic & international shipping

Processing for general orders is between 3 - 5 days

Pet Portraits can differ depending on customisation and timescale will be agreed during process.

UK Shipping is via Royal Mail,

Tracking information for your order will be issued on dispatch.

Worldwide shipping time varies from country to country and will confirmed at dispatch.

returns & exchanges

If you wish to return you purchase you must notify us using the contact link below within 14days of receipt, unless it is faulty or damaged.

Custom orders are not refundable.

damaged or faulty goods

You must check your delivery on arrival for damage before signing for it. We cannot offer refunds where damage has occurred in shipping if it has been signed for as being in good condition.

If your item is damaged or faulty please contact us to arrange a refund.